Terms of Service

Agreement

These terms are between you and Kinetech Lab Ltd, a company registered in England and Wales under company number 10736904. By creating an account or using Tutola family, you agree to them. If you do not agree, please do not use the service.

Who can use Tutola family

You must be 18 or over and able to enter into a contract. Accounts are for adults: children do not have logins. If you add a child's profile, you confirm you have parental responsibility or the authority of someone who does.

What the service does

Tutola family helps families coordinate schedules, custody arrangements, homework, routines, expenses, care exchanges, messages, documents, and records across two homes. Features vary by plan.

Records, exports, and the limits of what we promise

Tutola family timestamps entries, keeps message records tamper evident, and can produce organised exports and verification hashes. That is designed to make your records easier to rely on.

We do not provide legal advice, and we cannot promise that any court, mediator, solicitor, therapist, or agency will accept a Tutola family export as evidence. Rules of evidence differ by jurisdiction and by case. Nothing in the app is a substitute for professional advice about your own situation.

Your account

Keep your credentials secure, and turn on two-factor authentication if you can. You are responsible for activity under your account. Tell us promptly at hello@tutolafamily.com if you think someone else has access.

Take care when you invite a co-parent or grant a professional access: you are choosing to share family records with them. Review professional access grants before you confirm, and revoke them when they are no longer needed.

Acceptable use

You agree not to use Tutola family to:

• harass, threaten, abuse, or intimidate anyone
• break the law or infringe someone else's rights
• upload malicious software or attempt to breach our security
• access another family's data, or attempt to
• resell or redistribute the service

Messages between co-parents are recorded and can be exported. Please use them accordingly.

Free trial

New families begin with a 2 month free trial of the Complete plan. No payment details are required to start it, and nothing is charged when it ends. When the trial finishes, your account moves to a read only state: your records stay readable and exportable, and you choose a plan when you want to start adding to them again. We will email you before the trial ends.

Subscriptions, renewal, and cancellation

Tutola family offers paid plans on a monthly or yearly basis. The current price for each plan is shown in the app and on the app store before you buy, in your own currency, and that is the price that applies to your purchase.

Subscriptions renew automatically. Payment is taken at confirmation of purchase, and the subscription renews at the end of each period at the then current price unless you cancel at least 24 hours before the period ends. A subscription covers one family: everyone you add to it and all of your children's profiles. A co-parent in a separate household has their own family and their own subscription.

How to cancel. Manage or cancel your subscription in the subscription settings of the app store you bought it through. Cancelling stops future renewals, and the period you have already paid for runs to its end. Deleting the app does not cancel a subscription.

Refunds. Purchases made through an app store are refunded by that store under its own policy, and we cannot issue those refunds ourselves. None of this affects your statutory rights as a consumer.

If we change prices, we will give you notice before the change applies to your renewal.

When a subscription ends

Your data is not deleted when a subscription lapses. The account becomes read only: you can still open, read, and export your records, but you cannot add new entries until you subscribe again. History limits still apply by plan, so Essential retains 365 days of history and Complete retains unlimited history.

Your content

What you put into Tutola family remains yours. You grant us only the permission needed to run the service for you: to store, process, display, back up, and sync your content to the people you have shared it with. We do not use your content to train AI models.

Ending your account

You can delete your account at any time from the app. Access ends immediately and remaining personal data is purged after 30 days, as described in our Privacy Policy. Export anything you want to keep first.

We may suspend or end an account that breaches these terms, or where we are required to by law. Where it is reasonable to do so, we will tell you first and give you the chance to export your records.

Availability

We work to keep Tutola family available and reliable, but we do not promise it will be uninterrupted or error free. We may change or discontinue features. If we discontinue the service altogether, we will give reasonable notice so you can export your records.

Our liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law.

Subject to that, we are not liable for indirect or consequential loss, for lost profits, or for the outcome of any legal or family proceeding. Our total liability in any 12 month period is limited to the amount you paid us in that period.

You are responsible for keeping your own copies of anything critical. The export features exist for that purpose.

Changes to these terms

We may update these terms. If a change is material, we will update the date above and let you know in the app or by email before it takes effect. Continuing to use the service after that means you accept the updated terms.

Governing law

These terms are governed by the law of England and Wales, and its courts have jurisdiction. If you live elsewhere in the UK, you may bring proceedings in your local courts.

Contact

Kinetech Lab Ltd (company number 10736904). hello@tutolafamily.com.